Shipping policy

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Canada Shipping Policy

All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipment may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We currently partner with Canada Post postal services. We currently do not offer special shipping but we are working on making it available in the future.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer a weight-based pro-rated shipping rate for both domestic and international shipments.

Delivery delays can occasionally occur.

Shipped Separately

Some products might be shipped separately because our packaging only allow for a limited  number of items.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active with 24-48 hours.

All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24-48 hours after a label has been printed.

If it has been more than 48 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at hello@lystacreations.com

Customs, Duties, and Taxes

Lysta Creations is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

Shipments outside of Canada may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Our customer is responsible for these fees. Any fees are paid to appropriate customs agency by our customer.

Damages

Lysta Creations is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save and take photos of all packing materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship outside Canada. An order is sent out with the most affordable available at the time. If you're unable to complete your checkout because there's no shipping options for your country, please contact us at hello@lystacreations.com